Complaints & Feedback

Our approach

We take complaints seriously and aim to resolve concerns fairly and promptly in line with the Australian Consumer Law and our internal standards.

How to lodge a complaint

1. Email admin@restoresieve.world with your name, booking date (if any), and a clear description of the issue.
2. We acknowledge receipt within 2 business days.
3. We investigate and respond with an outcome or next steps within 10 business days where possible.

Consumer guarantees

Services must be provided with due care and skill and be fit for purpose. If we fail to meet a consumer guarantee, you may be entitled to a remedy such as a partial refund or additional session. Major failures may entitle you to choose a refund or replacement service. Nothing in this policy limits your statutory rights.

Escalation

If you are not satisfied with our response, you may contact the Queensland Office of Fair Trading or the Australian Competition and Consumer Commission (ACCC) for guidance on your options.