Privacy Policy

1. Who we are (APP 1)

Restoresieve (we, us, our) operates workspace habit coaching from 542 Olsen Ave, Ashmore QLD 4215, Australia. Contact: admin@restoresieve.world, phone +61 7 5564 6686. ABN available on request via Business Information.

2. What we collect (APP 3 & 5)

• Contact enquiries: name, email, message, consent record
• Bookings: scheduling details you provide
• Technical data: IP address, device/browser type, pages viewed—only if you accept analytics cookies
• Cookie preferences: stored locally in your browser (see Cookies Policy)

We do not routinely collect sensitive information (such as health records). Please do not send sensitive information via the contact form unless necessary.

3. Why we collect and how we use data (APP 6)

• Respond to enquiries and deliver coaching services you request
• Operate, secure, and improve our website
• Comply with legal obligations in Australia
• Analytics or marketing—only with your consent

4. Disclosure (APP 6)

We may share data with hosting providers, email tools, and (if enabled) analytics partners who assist us to run the business. Some providers may store data overseas. Where required, we take reasonable steps to ensure overseas recipients handle information in line with the Australian Privacy Principles.

5. Direct marketing & SPAM Act

We only send promotional emails or SMS where permitted by law and, where required, with your consent. Every marketing message includes a way to opt out. You may unsubscribe at any time by replying STOP (SMS) or using the link in emails, or by contacting us.

6. Storage, security, and retention (APP 11)

We use HTTPS, access controls, and provider security features. No online transmission is completely secure. We retain enquiry records for up to 24 months unless a longer period is required by law. Server logs are kept up to 90 days. We destroy or de-identify information when it is no longer needed.

7. Notifiable Data Breaches

If a data breach is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Privacy Act 1988.

8. Access and correction (APP 12 & 13)

You may request access to personal information we hold about you or ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. Contact us using the details above. We will respond within a reasonable period (usually 30 days).

9. Complaints

Contact us first via our Complaints & Feedback page. If you are not satisfied, you may complain to the OAIC at oaic.gov.au.

10. Children

Our services are directed to adults. If you believe a child has provided personal information, contact us and we will take reasonable steps to delete it.

11. Changes

We may update this policy from time to time. The latest version will always be published on this page with a revised date.